Privacy Policy

Jah-Jireh (Charity) Homes are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation (EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy.

This Privacy Policy together with our website terms and conditions and cookie policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information do we hold and how do we use it?

Information you give us

You may give us information about you by completing enquiry forms on the website or by requesting via the website for our latest news or requesting brochures/application forms. For newsletter subscription we require your name, email address and format preference but further information is optional.

We will retain this information while we are corresponding with you or providing services to you or to a relative/friend (the Service User) you represent. We will retain this information for up to 20 years if it relates to the care we provide for Service Users, 1 year if it relates to recruitment applications, or if it relates to our newsletter, until you unsubscribe. In the meantime you can amend this information at anytime.

Information we collect about you

We may collect the following information from you when you visit the website:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page.

This does not identify you personally to us, it is purely statistics based on website usage.


Our website uses cookies to distinguish you from other users of the website. Read our Cookie Policy 

For what purposes do we process your data?

Jah-Jireh uses the information we receive and/or collect about you to:

  • Fulfil our obligations under any contract we have entered into with you or with a Service User you represent, and to provide you or the relevant Service User with information or services you or the Service User has requested
  • Send you newsletters and informational emails if you have consented to us doing so
  • Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website

Jah-Jireh processes personal information for certain legitimate business purposes, which include some or all the following:

    • Where the processing enables us to enhance, modify, personalise or otherwise improve the website, its services or communications
    • To identify and prevent fraud
    • To enhance the security of our network and information systems
    • To better understand how people interact with our website
    • To administer the website and carry out data analysis, troubleshooting and testing; and
    • To determine the effectiveness of promotional campaigns and advertising

Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by using the contact form on this page.

Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the "Unsubscribe" option in any email we send to you and providing the details requested or by using the contact form on this page and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

Third Party Sites

Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

How safe is your information?

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

Disclosure of your information

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

Only designated employees of Jah-Jireh process your data in respects to sending the newsletter and/or processing data with regard to a current or future Service User in order to fulfil our commitment to you.

We may share your information with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you.

Please note we may need to disclose your personal information where we:

  • Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions
  • Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction

Where we store your data and how we protect your data

We may for technical reasons use the services of a provider located outside of the European Economic Area. However, we shall ensure that personal information held by those providers will be in compliance with European data protection regulations.

Third-party processors

We use the following third-party processors to process personal data:

Data Security

Our website processes data via encrypted connection using SSL (Secure Socket Layer), which prevents third parties from accessing your data.

The Jah-Jireh server is located in a secure environment and protected behind a firewall to restrict access.

Cloud services used by Jah-Jireh are compliant with international security standard ISO 27018 which covers privacy protections for the processing of personal information by cloud service providers. Read more on Microsoft's compliance to the standard

Jah-Jireh uses 2-Step verification as standard for cloud services used to conduct business operations.

Your Rights in Respect of your Data

You have the right to see the information we keep about you. You can also ask us to update or remove your data.

You can update your contact preferences at any time by using the link provided in each email under "preferences", by emailing us directly at or calling us on 01772 633380. You can request your right to be forgotten by emailing us at or calling us on 01772 633380. We may require you to prove your identity. Please note in some circumstances we are required to keep your data, for example if you have a direct debit or Gift Aid declaration with Jah-Jireh.

Jah-Jireh will respond to any data access request within one month of receipt and we will process your request free of charge.

If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. 

If you have any further queries or comments on our Privacy Policy, please using the contact form on this page or by emailing We also welcome your views about our website and our Privacy Policy.

Information Commissioner's Office (ICO)

The relevant supervisory authority in the UK is the Information Commissioner's Office. Please refer to the ICO website to learn more about the GDPR.

Subject Access Request (SAR)

You can download a template of a SAR to send to us here or contact us using the form below for more information.


Contact Us


Changes to this Policy

We reserve the right to update this privacy policy to comply with data protection regulations. The most current version can always be found on this page.

Posted: 21.05.18
Effective: 25.05.18